TERMS & CONDITIONS
These terms and conditions shall apply to all orders for goods received by Eat Water in the EEC. Eat Water (UK trading address) Safestore, 2 Garland Road, Honeypot Lane, Stanmore, Middx, HA7 1NR and (Ireland correspondence address) 13 Upper Baggot Street, 2nd Floor, Dublin 4. Eat Water herein shall be referred to as EW. No other conditions whether or not inconsistent with these conditions shall apply. It is very important that you read and understand them. These conditions do not affect your statutory rights. These terms and conditions are subject to change without notice and supersede all previous editions. We will be most happy to answer any queries you may have on +44 20 3026 9231.
Acceptance of Orders
All orders are accepted by EW subject to these conditions of sale. No variation of these conditions will be accepted unless previously agreed in writing by the Managing Director of EW. Orders will only be binding upon receipt of written confirmation from EW, who reserves the right to refuse any order. In the event of any pricing error occurring within this website, within any fax or e-mail correspondence however received, all incomplete orders shall be deemed void.
Customers entering into transactions with EW expressly warrant that they are authorised to accept and are accepting these conditions not only for themselves but also as agents for and on behalf of all other persons who are, or may become, interested in EW’s goods or products, whether in whole or part.
We accept payment through Paypal, credit cards, debit cards, cheque and postal order (the later two for UK and Ireland customers only). We do not store credit card details nor do we share customer details with any 3rd parties. If you are shopping from outside the Euro zone, place your order and your credit card company or bank will convert the transaction to your own currency. Payments can be accepted in Sterling Pounds. Trade / Wholesale customers may pay by credit/debit cards only at time of placing an order. Trade / Wholesale customers can apply for a credit limit, EW will asses your company details and provide you with the appropriate credit limit and time based on trading history. Otherwise invoices must be paid by credit card at the time of purchasing. All orders for goods are subject to stock availability. If we do not supply goods to you for any reason, we will inform you of the situation and will not charge you for those goods, and will refund any money already paid by you for these goods. We are not liable for any financial loss incurred by you relating to interest payments, or loss of earnings, or similar gains you would have received on monies paid to us in lieu of an un-fulfilled order.
All prices quoted or displayed are in GB Pounds or Euros at the time your order is placed. We are entitled to make adjustments to the price to take account of any increase in, or the imposition of new taxes or duties. If due to an error or omission the price published for the goods on our website is wrong, we have the right to terminate an order provided the goods have not been dispatched. We will try to ensure that all prices displayed on our website are accurate, but should an error occur, we would inform you of the correct price and give you an opportunity to cancel the order. Please note that the prices quoted are subject to availability and EW reserves the rights to refund the payments to you if the database processes your order in error. Every effort will be made to maintain a stable supply and pricing policy subject to market conditions and variations. EW reserves the right to alter prices without notice explanation or notification. We will be pleased to confirm our latest prices by telephone.
Product Details and Specifications
Care has been taken to convey the exact details specifications as per the manufacturer's literature. EW reserves the right to alter details and specifications without notice explanation or notification. Some photographs / graphics on the website are for graphical purposes only and may not be of Eat Water foods itself.
Cancellation of an Order
EW reserves the right to cancel or amend any order, once accepted, without penalty. The customer may cancel an order without penalty only before we have processed it. Where such cancellation or amendment is accepted it is on the understanding that a cancellation or amendment charge may be levied.
Retention of Title
All goods supplied by EW to the customer shall remain the property of EW until such time as EW receives payment in full for the goods and of all other monies due to EW from the customer. Until such payment as aforesaid is received, the separate identity of those goods shall be maintained by the customer. After delivery of the goods to the customer or his nominated sub-purchaser, the goods shall be at the customer's risk and the customer shall insure those goods against loss or damage.
Until such time as title in the goods shall pass to the customer in accordance with the foregoing provisions, EW shall be entitled at any time to repossess the goods whether with or without notice and EW and its employees or agents shall have the right at any time to enter upon the premises of the customer for the purpose of effecting such repossession.
EW will not be liable to you for any failure or delay in performance of our contract, if it is due to an event beyond our reasonable control including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.
Goods are supplied according to the descriptions and specifications given by the manufacturer. EW and its employees or agents are not authorised to make any representations concerning the goods unless strictly confirmed in writing. In entering into this agreement you acknowledge that you do not rely on any such representation to complete your purchase with us. We make no warranty as the suitability of any goods for any particular purpose. Health Foods are not medicines, thus EW cannot and are not authorised to guarantee results. In entering into this agreement you acknowledge that there are no guarantees for the purpose of the goods.
Every effort will be made to supply orders promptly. EW will not accept responsibility for suspension or delay in deliveries or for the consequences thereof. In general the price quoted is for delivery to the reception desk and/or ground floor at the stated delivery address. We use Royal Mail, UKMail, An Post and DPD to deliver our goods depending on the size, value and destination of your order. We aim to dispatch all orders the following working day. EW takes a certificate of posting from our courier providers for all dispatched goods. A signature may be required at the time of delivery. EW will not accept responsibility for suspension or delay in deliveries nor for the consequences thereof once the goods have left our premises by any of our nominated carriers.
Proof of Posting
All customer orders are sealed and packed in a bubble lined jiffy bag or box for safe delivery. EVERY ITEM OF POSTING BEING DISPATCHED IS RECORDED BY THE COURIER PROVIDER AS EVIDENCE OF YOUR ORDER BEING DISPATCHED.
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Receipt of Goods
Receipt of Goods should be signed for as "unexamined". It is the responsibility of the recipient at the customers ' premises or on behalf of the customer to count and check that all boxes and goods that are delivered are as per the accompanying delivery note. Any damages or shortages must be reported immediately by phone and in writing within THREE working days of delivery, otherwise no claim will be considered. The complete packaging must be retained if pilfering is suspected or if breakage has occurred. Shortfalls cannot be rectified if these procedures are not strictly adhered to.
Customers who purchase from our website have 14 days in which to return unwanted items back. Returns must be in the whole original pack supplied directly by EW and it will only be accepted if there is no tampering of the actual product packaging seal. In the event of the customer not being entirely satisfied with their purchase, notification must be received no later than 14 days from the date of delivery. A credit/refund will NOT be issued if this condition is not met. Goods will not be accepted for return, if packaging seal has been tampered with. Returned goods must be accompanied with a copy of your invoice or a letter which must give details of customer name, address, and the invoice number. Goods accepted will unless otherwise agreed, will be subject to a handling charge at the rate of 10% of the value of the goods returned. Refunds are not given on the delivery cost paid by the customer at the time of placing the order. Refunds are not given on the cost of returning goods back to EW. If you have used a voucher code to place an order that included free postage, the usual postage cost for the quantity ordered that is displayed on our website will be deducted from the total value of your order before giving you a refund on any unwanted items.
An invoice or receipt is usually sent together with the goods or a day after the goods have been dispatched. Most of our goods are dispatched on a next day basis. In the event of non-arrival of goods, customers must inform EW within FIVE days of the invoice date, otherwise no claim will be considered.
All contracts made with EW shall be governed by and construed according to the English Law and the purchaser submits to the jurisdiction of the English courts. These terms of trade will prevail over any conditions that shall be issued by the customer. The customer should not rely on any representations made by staff as they do not form part of the contract or collateral contract.
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Any typographical, clerical other omissions or errors however made, in any of EW's literature, quotations, price lists, invoices or any other documents or information supplied by the company shall be subject to correction without any liability on the company's part.